Report:Thomson Innovation/Customer Support/Online Help Features
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Online Help Features
The online help content in Innovation is very detailed. Each page is equipped with a link to a specific help page which has been designed for that part of the system interface (for example, from the Saved Work page, users can access “Saved Work Help”, saving time and frustration for users who would otherwise have to navigate a huge help file).
A full user guide can also be opened by selecting “Help” under the Support tab on the left-hand menu which is always present in the system. This extensive help file can be keyword-searched for faster retrieval of relevant information.
In addition, a printable PDF Quick Reference guide may be downloaded from the help file, for users to keep on-hand while they search.
Under the Support menu, choosing “Technical Support,” “Customer Service” or “Feedback” will re-direct users to the Thomson Scientific website, where e-mail forms can be used to contact representatives. The Thomson live help hotline numbers can be used to contact Thomson representatives with questions regarding Innovation. Thomson hosts several global hotlines in various continents: The Americas, Australia, China, Europe/Middle East/Africa, India, Japan, Korea, and Singapore.
